Have a question?
Contact HPNC at 1-888-OPA-HPNC (672-4762)
or e-mail hpnc@enbridge.com

Frequently Asked Questions
Is your answer not here? Try our Frequently Asked Questions or Glossary of Terms for more information.
Q. What do you mean by kilowatt reductions or savings – kilowatt or kilowatt hours?
A. When we refer to kW reductions or savings we mean kW demand reduction that takes place during Ontario's weekday on-peak and mid-peak summer season from time to time in effect (currently defined as 7 am to 8 pm from Monday to Friday between (and including) June and September) as determined (a) by the Approved Modelling Software for Custom Projects, or (b) by use of the Worksheets for Prescriptive Projects.
Q. How many years will this Program run for?
A. The High Performance New Construction Program is a three-year program. Applications will be accepted until late fall 2010. The Program allows another two years for projects already submitted to be built and evaluated. Projects must be completed and energy savings verified by a Project Evaluator by the end of 2012.
Q. What kinds of buildings are eligible?
A. The Program targets new construction projects in the planning stages. Eligible projects must be in Ontario and may include offices, retail space, multi-unit residential buildings, affordable housing, colleges, universities, schools, hospitals, long-term care facilities, agricultural buildings, hotels and motels. Single family dwellings and projects within the 416 area code are not eligible.
Q. Why isn't the Program available in Toronto?
A. The OPA already has a contract with the City of Toronto's Energy Efficiency Office.
For information about that program, please visit http://www.toronto.ca/energy/bbp-nc.htm
Q. When do qualifying owners, design decision-makers and designers get paid?
A. Payment of incentives to building owners and design decision-makers is made upon completion of the building, provision of supporting documentation by the building owner and verification of kW reductions by a Project Evaluator. Payment to building owners for design modelling support is made when the custom application accompanied by the software modelled results is accepted into the HPNC program.